How Intelli-Cloudware Adds Value to Your Salesforce CRM

When Salesforce CRM / marketing automation or custom project needs to be planned, managed, optimized, enhanced, or extended, Intelli-Cloudware can do it effectively and efficiently. It isn’t just about skill: it’s about approach.
Intelli-Cloudware proven development methodology, project management skills and knowledge expert resource allocation ensures the strictest quality control: resulting in a powerful, robust solution that delivers measurable results.
Intelli-Cloudware closely engage with different LOB (Line of business) to identify the suitability of current application portfolio to support the current and future business processes of any business lines.

Our Integrated Approach

Here at Intelli Cloudware, we offer a blended service based on the individual needs of our clients.

Business Process Review

Intelli-Cloudware BPR is a detailed consultative engagement with key stakeholders.


BPR process will results in specific, actionable recommendations for process design and improvements.

Salesforce CRM System

Let us relieve you of burdensome tasks while applying our best-practice expertise and unmatched technical skills to enhancing, customizing, and streamlining your CRM implementation and workflows.

CRM Enhancements/Custom

If you’re looking at enhancing your CRM solutions with advanced capabilities, call on Intelli-Cloudware to design and deliver CRM solutions you need.

Salesforce Administration

Having trouble administering your Salesforce? We Can Help. We provide an array of Salesforce administration services to make sure you get the most out of your Salesforce investment. Our certified Salesforce administrators can help you with Salesforce configuration, automation, and integration.

Salesforce Organization Assessment

Our Salesforce admin assesses and reviews your Salesforce Organization. We then adjust and enhance performance and efficiency by carefully evaluating how your business is used. Additionally, you can also get fresh capabilities and features that you can use to better grow your business and optimize the investment.


With the help of our Salesforce administrators and developers, transform your ideas into personalized solutions. Enjoy the personalized features you desire. Our Salesforce administration services are made to provide your operational infrastructure with customized navigation and configuration options so that businesses can produce customized reports.

User Management

Our Salesforce administrators manage your data with the utmost safety and protection. Several procedures are included in this service, including examining newly generated, active, and deactivated users as well as password resets. They examine the active users and the visibility restrictions for users with different levels of priority.

Automation and Configuration

To improve the CRM functions, our administrators collaborate with developers and help in their design, creation, validation, and implementation. We configure your system to expand your customer base and sustain modern customers by customizing your Salesforce platform to meet your user-specific requirements.

Data Security Model

We understand how important user data is to any business. We provide you with access to your applications and critical data with strong security. Our Salesforce administrators enable different security levels and offer trusted security services. Additionally, this helps in safeguarding data at multiple levels.

Account and Database Management

Our Salesforce administrators help businesses efficiently and successfully manage their database records to maintain accurate data consistency, synchronization, and regulated flow. We furthermore support maintaining and importing leads and essential data from other relevant systems or applications.

Account and Database Management

Our Salesforce administrators help businesses efficiently and successfully manage their database records to maintain accurate data consistency, synchronization, and regulated flow. We furthermore support maintaining and importing leads and essential data from other relevant systems or applications.

Organization Configuration

Our Salesforce Administrator can quickly help you in configuring Sales or Service Cloud based on your business’s needs to keep you moving. We help you in improving the effectiveness and efficiency of your support department, the sales department win rate, and marketing automation capabilities by customizing these Salesforce solutions.

Workflow Automation

Our administrators are experienced at designing workflows, configuring them, and adding automation capabilities to meet the needs of the planned operation or process. This improves functionality by adding a personalized touch to reports and dashboards with better customization and setup.

Salesforce Org Upgrade

Salesforce Administrators must upgrade the most recent changes following business requirements and move the changes to production after verifying that everything is functioning properly. Our Salesforce admins make installation, upgrade, and configuration incredibly simple in any AppExchange application.


Salesforce Development

Valued as a top Salesforce development company, we specialize in  Salesforce1 mobile apps,, API development, Salesforce customization, and third-party integrations. We are the best practices, tools, and technology platforms to develop immaculate Salesforce solutions. Our team of certified professionals serves a global client base with scalable, reliable, and secure Salesforce development solutions. With a strong presence on AppExchange, we empower Independent Software Vendors (ISVs) and technology companies with an extensive reach.

Custom App Cloud Development

With decades of expertise in serving companies across verticals, we build custom apps that can be easily integrated into the Salesforce platform to advance business processes and workflows or can be used independently to support specific Salesforce functions. We are recognized amongst leading Salesforce development companies for delivering on-demand Salesforce development services and solutions for the cloud, on-premise, and hybrid environments.

Mobile-First Solution Rollout

Considering varied user preferences for mobile platforms to access business applications, we develop iOS, Android, and cross-platform Salesforce mobile APIs. We are adept at building robust & reliable native, hybrid, and SF1 mobile app solutions. Our mobile app development competencies allow businesses to access crucial information, collaborate with their teams, and acquire amplified user engagement with highly secure and scalable Salesforce-powered apps.

AppExchange Product Development

Serving enterprises with cloud-based Salesforce applications, we are an esteemed Salesforce development company in India and the USA. Our AppExchange products are market-ready Salesforce applications that address distinct business concerns of customer management, engagement, and acquisition. With deep expertise in developing apps for the Salesforce marketplace, we have vested several renowned companies in attaining optimized business productivity.

Salesforce Customization

We align our certified developers for Salesforce customization projects to render extra value additions that cannot be achieved through standard Salesforce implementations and configurations. Our Salesforce configuration and customization solutions cater to distinct business requirements while extending the CRM functionalities. Besides altering the underlying code and/or including custom fields, we also develop customized dashboards and reports.

Salesforce Integration

Being a leading Salesforce integration consultant, we ensure that the data is well synchronized with your business systems and maintains the highest quality. Our extensive expertise in CRM integration services helps businesses with automated procedures and workflows for a better user experience. Serving enterprises with a broad array of services including Salesforce application integration and Salesforce chatbot integration, our technical experts enable organizations to concentrate on higher-value opportunities.

External Systems integrations:

Java, .Net, Siebel, Finacle, Simbols, SAP


Dell Boomi,ESB, Mulesoft, Castlron, Informatica, Pervasive


Rest/ SOAP API is the most common way to integrate Salesforce with third-party web and mobile applications that do not involve access to the volumes of data. Having served a global client base around industries, we stand amongst preferred Salesforce integration partners for Salesforce integration into websites, mobile apps, cloud applications, and other enterprise applications using REST/ SOAP APIs or custom web services catering to specific business needs.

ERP Integration

Our Salesforce integration services enable sales teams to gain a real-time view of customers, vendors, and other stakeholders on a single platform. As one of the leading Salesforce integration partners, we offer end-to-end services to integrate Salesforce CRM with widely used ERP systems including SAP, Microsoft Dynamics 365, Oracle ERP Cloud, Sage, NetSuite, and many others. Our Salesforce integration services help organizations in aligning resource management and sales seamlessly.

Marketing Automation Integration

Successful CRM integration with marketing automation helps in faster lead nurturing, increased lead conversion rate, and amplified customer engagement. Our Salesforce Integration services ensure a multifold increase in business opportunities through effective marketing strategy and personalized customer journeys. With a proven track record in assimilating, we simplify the integration of Marketing Cloud, Pardot, Marketo, Eloqua, MailChimp, HubSpot, Zoho Campaigns, etc.

Social Media Integration

Integrating social media platforms amplifies business visibility and personalizes communication with prospective customers resulting in broader avenues for social selling. Social media integration with Salesforce allows organizations to capitalize on user preferences and convert them to potential leads. Our Salesforce integration services let organizations track the social engagement of the leads real-time, boost their online marketing performance, and reap the benefits of social media platforms.

Chatbot Integration

Salesforce chatbot integration provides full control to administer the information search, auto-reply calls, and boost customer engagement. Salesforce offers an impeccable platform that endows organizations with automated CRM and embedded artificial intelligence (AI). We support enterprises to harness the power of AI-enabled Salesforce application integration for enhanced customer experience by integrating chatbots.

E-Commerce Integration

E-commerce integration drives businesses to enhance their customer experience and online performance by streamlining various sales operations from discovery to delivery. We channelize hassle-free Salesforce integration with e-commerce platforms such as Magento, Shopify, WooCommerce, and others for effective management of demand forecast, fortifying cross-selling, and upselling with personalized marketing campaigns.


Computer Telephony Integration (CTI) helps businesses to nurture leads faster and deliver augmented customer experience. Our CTI services support organizations in leveraging their sales outreach programs by identifying and directing the inbound & outbound calls to the CRM and allowing PSTN & VoIP calling from within the Salesforce platform. Damco’s Salesforce and CTI integration services improve overall call management and lead capturing through automatic calling, one-click calls, call routing, distribution, logging, and recording.

ITSM Integration

Salesforce and IT service management (ITSM) integration adds visibility to the support and sales processes promoting internal communication. We are known as one of the reputed Salesforce integration partners expediting service ticket resolution and enriching customer interactions through real-time tracking of customer issues, requests, and opportunities. We help prioritize service requests based on the customer history and level of criticality, enabling businesses to serve their consumers with more agility.


Manage Services

We offer responsive, robust, and cost-effective managed services for Salesforce products to upkeep the implemented instances at peak performance and continually capture business value. Our flexible, scalable and tailored solution can power your Salesforce Org with improved and efficient processes, workflows, bug-free functionalities with round-the-clock maintenance and support to drive prompt resolutions to every complex and critical issues.

Salesforce Consulting

As part of the managed services package, you will get Salesforce consulting services and suggest innovative solutions for standard and frequently occurring issues in your Salesforce org that come included in the consulting services.

Intelli Cloudware will support your managed services initiatives with our Salesforce Certified Professionals, so you get the best resources in the industry.

Salesforce Implementation

Implementing a successful Salesforce ecosystem in your organization with the increased functionality is hard to achieve. You will always need a well-versed team with end-to-end business processes knowledge, and skills in handling Salesforce applications.

Our Salesforce team has immense experience working in various Salesforce tools, and we believe we can put this knowledge to good use for your business.

Salesforce Customization and Configuration

Using point-and-click tools (configuration) or code means (Lightning Components, Visualforce, Apex code), we make your customized Salesforce solutions to look and work just the way you and your business want by enabling custom workflows, reports/dashboards, email templates, and more.

Salesforce Support and Administration

Our experienced Salesforce administrator team can help you unburden your team from the daily admin tasks leaving more room to drive strategic changes. You can rely on our Salesforce support and admin team to constantly check the system’s stability, performance, security monitoring, bug analysis and fixing, finding the root cause, and more.

Reliable Salesforce Solution

Our experienced Salesforce team will ensure that your business goals are achieved while you focus on other tasks. With our help, you can keep Salesforce performing at its peak by preventing critical performance and security issues and updating it in accordance with changing business processes and requirements.

Uninterrupted Business Processes

We understand the importance of keeping the systems up and running even when significant changes occur in the background. That is why you should choose us since, with our Salesforce modifications and improvements, we will ensure that your current Salesforce CRM users and business operations will not be impacted.

Cost Management

A penny saved is a penny earned. The in-house Salesforce team comes at a huge expense which can be used for other initiatives. We can cover end to end needs of your organization’s managed services requirements with a cost-effective solution and support your business to excel in its industry.

Minimal Management Efforts

Our project management and Salesforce expertise enable us to deliver changes to the system promptly so your management team does not have to spend time monitoring and managing it. Your business needs will be efficiently processed and turned into robust technical requirements with minimal management involvement.

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Contact us now and let's start a conversation. Your success is our priority, and we're excited to be part of your journey. Get in touch today!

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