Salesforce Consulting & Development | North America | Intelli-Cloudware

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Pricing Plans

Choose Your Plan

Select the perfect plan for your business needs. Scale up anytime as your business grows.

Monthly
Yearly
Basic
Perfect for individuals and small teams getting started
CAD$ 7,999 /month
  • 120 Hours dedicated support
  • Salesforce Administration
  • Data Clean up
  • Data Migration
  • Salesforce Troubleshooting
Most Popular
Standard
Ideal for growing businesses with advanced needs
CAD$ 8,999 /month
  • 120 hours dedicated support
  • Salesforce Administration
  • Salesforce Development
  • Salesforce Troubleshooting
Advanced
For enterprises with custom requirements
CAD$ 9,999 /month
  • 120 hours dedicated support
  • Salesforce Administration
  • Salesforce Development
  • Salesforce Integration
  • Salesforce Troubleshooting

Frequently Asked Questions Support Plans

Q1. What do all three plans (Basic, Standard, Advanced) include?

All plans provide:

  • ✅ 120 hours of dedicated Salesforce support (used for tasks like admin, troubleshooting, or development)
  • ✅ Salesforce Administration (User management, security settings, page layouts, workflows, reports/dashboards)
  • ✅ Salesforce Troubleshooting (Error debugging, performance optimization, login issues, permission errors)

Q2. How are the 120 support hours used?

  • • Hours can be used for any included service (e.g., admin tasks, data cleanup, development)
  • • You can distribute hours monthly (e.g., 10 hrs/month) or use them as needed
  • • Unused hours do not roll over unless specified in your contract

Q3. Can I switch plans later?

Yes! You can upgrade/downgrade anytime. We'll adjust pricing and services accordingly.

Q1. What does the Basic plan cover?

✔ Salesforce Administration

  • • User & license management
  • • Profile & permission sets
  • • Custom fields, page layouts
  • • Basic automation
  • • Report & dashboard creation

✔ Data Cleanup

  • • Duplicate record merging
  • • Data validation & error fixing
  • • Bulk record updates

Q2. Does Basic include any development work?

❌ No. Custom code (Apex, Lightning components), complex automation (Flow), or integrations require the Standard or Advanced plan.

Q3. Can you help with third-party app configurations?

Only if it's clicks-not-code (e.g., setting up Mailchimp sync via AppExchange). For API-based integrations, you'll need the Advanced plan.

Q1. What's included beyond the Basic plan?

✔ Salesforce Development

  • • Custom Apex triggers & classes
  • • Lightning Web Components (LWC)
  • • Flows (complex automation)
  • • Custom Lightning App pages

Q2. Can you build custom objects or apps?

✅ Yes! We can design custom objects & relationships and develop custom UIs with Lightning.

Q3. Does Standard include integrations?

❌ No. API-based integrations (REST/SOAP) require the Advanced plan.

Q1. What makes Advanced different?

✔ Salesforce Integration

  • • REST/SOAP API integrations
  • • Middleware setup (MuleSoft, Workato)
  • • ERP/CRM sync (e.g., SAP, NetSuite)

Q2. What kind of development work is covered?

✅ Full Salesforce development, including complex Apex integrations, asynchronous processes, and Salesforce Mobile SDK customizations.

Q3. Is there a limit on integration work?

All work draws from the 120-hour pool. Large integrations may require additional hours (billed separately).

Q1. How do I request support?

  • • Submit a ticket via email/portal
  • • We'll assign a dedicated specialist based on the task

Q2. Is after-hours support included?

Only business-hour support is included. 24/7 emergency support is available as an add-on.

Q3. What if I need more than 120 hours?

Additional hours can be purchased at a discounted rate.